Shipping and Returns
SHIPPING
International Orders are sent via DHL EXPRESS (worldwide) and DHL ECONOMY (for certain countries). You may be contacted directly via our courier, their partners or Customs regarding your shipment. Please ensure full name of consignee is given for delivery address to avoid delays or further charges.
As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number from the corresponding delivery company, together with details on how to track your order.
You can estimate your shipping cost and transit times in the checkout page according to your location. Please note that the estimated transit times are to be used as a guide only, and /niar.house is not responsible for any delays caused by destination customs clearance processes.
As all items are handmade to order we ask customers to understand that our normal guideline for shipping products within 7 working days from the point of credit clearance and address verification may be extended. We reserve the right to extend this period if required, in which case you will be notified by email. Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.
The 'Ready to ship' items are subject to our usual delivery times and are subject to availability, whilst stocks last.
Fulfilment of orders may be subject to further payment authorisation requests, and /niar.house reserves the right to cancel or postpone shipping if these requests are not completed. /niar.house will notify you of any delays to your order.
Please note:
IMPORT DUTIES & TAXES
International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
DHL FREE SHIPPING option is available for all customers whose fulfilled order value is above 400€. Orders are Shipment only; all taxes and duties are payable by the recipient. Any extra fees due to recipient not accepting the shipment delivery or providing incorrect or incomplete shipping name and address may lead to additional charges.
For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.
/niar.house shall not be deemed responsible for any delays caused by destination customs clearance processes.
RETURNS
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven days of delivery date, provided the following conditions apply:
The return must be approved by /niar.house and can be discussed via email as detailed below.
The return must be sent exactly as advised by /niar.house.
/niar.house will not accept any returns sent through customs incorrectly which may incur customs charges.
/niar.house will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by /niar.house.
The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.
If we agree that the product was indeed faulty, /niar.house will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. /niar.house will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.
Goods should be returned to:
name: Georgia Stamou
adress: Magniton 33, Volos, 38333, Greece
email: niar.house@gmail.com
International Orders are sent via DHL EXPRESS (worldwide) and DHL ECONOMY (for certain countries). You may be contacted directly via our courier, their partners or Customs regarding your shipment. Please ensure full name of consignee is given for delivery address to avoid delays or further charges.
As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number from the corresponding delivery company, together with details on how to track your order.
You can estimate your shipping cost and transit times in the checkout page according to your location. Please note that the estimated transit times are to be used as a guide only, and /niar.house is not responsible for any delays caused by destination customs clearance processes.
As all items are handmade to order we ask customers to understand that our normal guideline for shipping products within 7 working days from the point of credit clearance and address verification may be extended. We reserve the right to extend this period if required, in which case you will be notified by email. Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.
The 'Ready to ship' items are subject to our usual delivery times and are subject to availability, whilst stocks last.
Fulfilment of orders may be subject to further payment authorisation requests, and /niar.house reserves the right to cancel or postpone shipping if these requests are not completed. /niar.house will notify you of any delays to your order.
Please note:
- We're not responsible for packages that has proof of delivery and or signed for. If you believe your package is missing, please contact delivery service directly and dispute a case with them;
- Any packages destroyed by any delivery services due to no delivery or no response from the receiver will not be refunded;
- Shipping costs are not refundable.
IMPORT DUTIES & TAXES
International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
DHL FREE SHIPPING option is available for all customers whose fulfilled order value is above 400€. Orders are Shipment only; all taxes and duties are payable by the recipient. Any extra fees due to recipient not accepting the shipment delivery or providing incorrect or incomplete shipping name and address may lead to additional charges.
For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.
/niar.house shall not be deemed responsible for any delays caused by destination customs clearance processes.
RETURNS
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven days of delivery date, provided the following conditions apply:
The return must be approved by /niar.house and can be discussed via email as detailed below.
The return must be sent exactly as advised by /niar.house.
/niar.house will not accept any returns sent through customs incorrectly which may incur customs charges.
/niar.house will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by /niar.house.
The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.
If we agree that the product was indeed faulty, /niar.house will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. /niar.house will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.
Goods should be returned to:
name: Georgia Stamou
adress: Magniton 33, Volos, 38333, Greece
email: niar.house@gmail.com