FAQ
How long will it take to get my order?
Every /niar.house piece is made to order using your measurements at our atelier. After processing your order we will begin production which means making each piece by hand. We aim to dispatch all orders within 7 working days from the point of credit clearance and address verification (you can find in each product page the appropriate production time). We do offer priority production at an additional charge – please contact us as soon as possible to arrange.
Please note that during holidays (like Christmas or Easter) we might take longer times for dispatch – we will contact you if there is a delay.
Do you offer next day delivery?
As every /niar.house piece is made to order, it takes time for the production of each product. Unfortunately we can’t offer next day delivery – we aim to dispatch all orders within 7 working days.
However, priority production is a service available at an additional price. Please contact niar.house@gmail.com for more information (and as soon as possible after you order) – and we will try to make sure you get your piece on time for an event, occasion or special someone.
How do I make sure I've chosen the right size?
Measuring tape! We have a thorough Sizing & Fit page which will help you to measure your body for the perfect fit. When measuring it is important to not measure too tightly, the tape should be tight enough so it sits softly against the body, but not so softly that it falls away.
Can I cancel or modify my order?
Orders may be cancelled or modified within 24hrs of order being received and no later. Contact niar.house@gmail.com, as soon as possible.
Do you offer gift cards?
Yes! We believe that the pleasure of choosing a leather piece can be the best gift. You can order gift certificates for any amount up to 500€. Our certificates are virtual, but you can also request a physical one and even a handwritten note to make your gift even more special – please contact niar.house@gmail.com to arrange.
Which payment methods do you accept?
We accept a wide range of payment methods: Visa, Master Card, Maestro, Amex, Diners Club, Paypal, iDeal, Klarna, JBC, Discover, Bancontact, eps-Überweisung, Giropay, Multibanco, PayU, Sofort, WeChat Pay, Przelew24, BLIK, Trustly, Payconiq, SEPA Bank Transfer and MB WAY.
Will I have to pay additional import duties or taxes?
This depends on your location. Within Europe there is no additional import duties or taxes. For international orders please check our Shipping and Returns page to see if this is the case.
Can I customise the existing /niar.house design?
We offer bespoke and customisation services at an additional price. Please contact niar.house@gmail.com for more information.
Do you offer gift packaging?
Yes! Every /niar.house piece comes in a handmade cotton bag. We can add a handwritten note to your order to make the experience even more special – please contact us to arrange at niar.house@gmail.com
What if the piece doesn’t fit me right?
It may take some time to develop a relationship with your new leather piece. The fit and look might be different on different body types. Leather also softens with time. We would recommend trying the piece a few times – then checking it against the measurements you have provided.
At /niar.house, we value the satisfaction of our customers most – please get in touch if you have any queries about our products or designs.
Do you offer returns and exchanges?
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances goods may be returned within 7 days of delivery date. The return must be approved by /niar.house and all returns must follow our instructions to avoid additional customs and duties charges.
What kind of leather do you use?
All /niar.house pieces are made from high quality saddlery leather. The leather is sourced from Italy and we use only vegetable tanned leather. The most frequently used leather for our designs is 3mm thick hard leather, to maintain its form through time.
What does leather feel like?
Most of /niar.house pieces are crafted from hard leather which is around 3mm thick – it is highly flexible and resembles leather usually used for belts. Leather evokes different sensations for different people – some admit that it makes their body feel more structured and held together, impacts their posture, makes them feel powerful, confident and self-aware.
What kind of hardware do you use?
All our hardware is nickel plated brass. This material is durable and suitable for contact with skin. If you require a different material for allergy purposes, please get in touch, and we’ll see if this could be arranged.
How do I clean my leather pieces?
Leather and water don’t go together, so don’t attempt to wash your harnesses or lingerie. Should your product get wet, remove any water immediately with a paper towel, and allow it to dry naturally. Using a clean damp cloth you can gently wipe the inside of your piece. If you gently feel with your finger tip there is a smoother direction of the leather, this is the direction you should use your cloth. Then pat excess moisture away with a dry smooth cloth.
What is the best way to look after my leather pieces?
Leather is a natural material which acquires more character with time. As leather ages it will develop a patina, as it absorbs the natural oils from handling, taking on a darkened or more lustrous appearance. If cared for properly, /niar.house pieces can last for decades. We would advise to store pieces in a cool dry place, (we suggest using the handmade fabric bag it comes with), avoid objects that may scratch the leather and keep it away from water. Please be aware that bright or dark colour may transfer onto lighter fabrics and objects. If you would like to polish your product, please make sure that you only use a specialist product which you thoroughly know how to apply.
Are your designs divided into mens and womens?
We believe that gender has a great potential for experimentation beyond the binary and acknowledge that leather has a long history as something meaningful for the queer communitty. /niar.house designs are suitable for a wide variety of body types. Given that all the pieces are made to order, we would be happy to advise on the fit and measurements for the most optimum fit and comfort.
Do you offer vegan options?
Our speciality is vegetable tan leather. However, in the future, we want to add some options with high quality vegan leather made from fruits that doesn't contain any plastic and keeps the qualities of a vegetable tan leather.
How sustainable are your designs?
Sustainability and resourcefulness have always been at the core of /niar.house vision. All our leather is produced in Europe and tanned using natural processes and products. We repurpose all the offcuts and try to make our production as waste-free as possible. /niar.house pieces are made to last for years when cared for properly – an ultimate expression of care and appreciation of hand-crafted objects rather than a short-lived thrill.